Customer Terms — Bike

1. Applicability

These Customer Terms apply specifically to GoRide Bike rides — two-wheeler pillion-rider trips booked through the GoRide app. They apply in addition to, and should be read together with, our general Terms & Conditions and Privacy Policy.

2. Booking and fares

• Bike fares are calculated based on base fare, distance, time and applicable surge pricing during high-demand periods, and are shown as an estimate before you confirm booking.
• Bike rides are intended for a single pillion rider only; GoRide Bike does not carry more than one rider or heavy luggage at a time.
• A short waiting time at pickup is included free of charge; additional waiting time may be billed as per the fare card shown in the app.

3. Safety requirements

• A helmet must be worn by the rider for the duration of the trip; GoRide driver-partners are required to carry a spare helmet for the pillion rider.
• Riders must not carry loose, oversized or hazardous items that could affect the driver's control of the vehicle.
• Children below the age permitted under applicable motor vehicle rules should not travel as a pillion rider without a legal guardian present and appropriate safety measures.
• Riders should board and alight only when the vehicle has safely stopped, on the correct side away from traffic.

4. Cancellation

You can cancel a Bike booking free of charge within a short grace period after confirmation. A cancellation fee may apply if you cancel after the driver-partner has already started riding towards your pickup location, to compensate the driver-partner for time and fuel.

5. Liability

GoRide Bike connects riders with independent driver-partners and does not itself operate the vehicle. Riders travel at their own risk and are strongly encouraged to wear the helmet provided and follow all safety instructions. See the Limitation of Liability section of our general Terms & Conditions for details.

6. Contact us

For questions about Bike rides or this section, reach out to our support team: