Customer Terms — Taxi

1. Applicability

These Customer Terms apply specifically to GoRide Cab/Taxi rides booked through the GoRide app. They apply in addition to, and should be read together with, our general Terms & Conditions and Privacy Policy.

2. Booking and fares

• Cab fares are calculated based on base fare, distance, time, ride tier (Economy/Premium where offered) and applicable surge pricing, and are shown as an estimate before you confirm booking.
• Toll charges, parking fees and interstate permit charges, where applicable to a specific trip, are added to the final fare and shown in your receipt.
• A free waiting period at pickup is included; additional waiting time beyond this is charged as per the fare card shown in the app.

3. Vehicle and capacity

• GoRide Cabs typically seat up to 4 passengers depending on the vehicle; please select the appropriate category for larger groups or extra luggage.
• Air-conditioning is provided where indicated for the selected cab category, subject to reasonable use and outside temperature conditions.
• Please inform the driver-partner in advance through the app if you're travelling with pets, additional luggage, or need a child seat, as these may not be available on every vehicle.

4. Cancellation and no-shows

You can cancel a Cab booking free of charge within a short grace period after confirmation. A cancellation fee may apply if you cancel after the driver-partner has already started moving towards your pickup location, and a no-show fee may apply if the driver-partner arrives and waits beyond the included free waiting time without you boarding.

5. Rider conduct

• Please wear seatbelts where fitted, for the duration of the trip.
• Keep the vehicle clean; a cleaning fee may be charged for excessive mess caused by a rider.
• Smoking is not permitted inside the vehicle.

6. Contact us

For questions about Cab/Taxi rides or this section, reach out to our support team: