Privacy Policy

GoRide ("GoRide", "we", "us", "our") operates the GoRide mobile app and website (together, the "Platform") that connect riders with driver-partners offering Bike, Auto and Cab rides. This Privacy Policy applies to anyone who uses the Platform, whether as a rider or a driver-partner, and explains our data practices in plain language. By using GoRide, you agree to the collection and use of information as described here.

1. Information we collect

We collect information you give us directly, information collected automatically when you use the app, and information from third parties.

• Account details — name, mobile number, email address, gender, and a profile photo if you add one.
• Identity and verification documents — for driver-partners, this includes driving licence, RC book, vehicle insurance, PAN/Aadhaar and bank account details submitted during onboarding.
• Location data — precise GPS location while the app is open or running in the background during an active trip, so we can match you with nearby drivers, calculate fares, and show live trip tracking.
• Trip information — pickup and drop points, route taken, distance, duration, fare, ride type (Bike, Auto, Cab), and ratings or feedback given after a trip.
• Payment information — UPI ID, card details (tokenised by our payment partners; we do not store full card numbers), wallet balance and transaction history.
• Device and usage data — device model, operating system, IP address, app version, crash logs, and how you interact with the app.
• Communications — messages sent through in-app chat or support, call logs routed through our masked-calling system, and correspondence with our support team.

2. How we use this information

• To create and manage your account, and verify driver-partner documents before activation.
• To match riders with nearby available drivers and calculate estimated and final fares.
• To enable live trip tracking, share your trip status with people you choose, and support the in-app SOS/emergency feature.
• To process payments, refunds, and driver-partner payouts.
• To send OTPs, trip updates, receipts, and service-related notifications.
• To investigate safety incidents, fraud, or policy violations, and to respond to support requests.
• To improve the app, fix bugs, and understand usage patterns through aggregated analytics.
• To meet legal, tax, and regulatory obligations applicable in India.

3. How information is shared

GoRide does not sell personal information. We share information only as needed to provide the service:

• Between riders and drivers — when a trip is booked, the assigned driver sees the rider's name, pickup/drop location and masked phone number; the rider sees the driver's name, photo, vehicle details and masked phone number.
• Payment processors and banks — to complete UPI, card or wallet payments and driver-partner payouts.
• SMS and communication providers — to deliver OTPs, trip alerts and masked calling.
• Law enforcement and government authorities — where required by law, court order, or to protect the safety of a rider, driver or the public.
• Insurance partners — where a trip is covered by ride insurance and a claim is raised.
• Service providers — hosting, cloud storage, analytics and customer-support tools that process data on our behalf under confidentiality obligations.

4. Location data

Location access is central to how GoRide works. With your permission, we collect precise location in the foreground whenever the app is open, and in the background while a trip is active, so we can dispatch drivers, calculate accurate fares, and power live tracking and SOS. You can disable location permission from your device settings at any time, but core features such as booking a ride will not work without it.

5. Cookies and similar technologies

Our website uses essential cookies to keep you signed in and remember basic preferences, and limited analytics cookies to understand how the site is used. You can control cookies through your browser settings; blocking essential cookies may affect parts of the site such as login.

6. Data retention

We retain account and trip data for as long as your account is active and for a reasonable period afterwards to meet legal, tax, accounting and dispute-resolution requirements. Driver-partner KYC documents are retained as required under applicable transport and financial regulations. You can request deletion of your account as described in Section 8; some information may still be retained where the law requires it.

7. How we protect your information

We use industry-standard safeguards including encrypted connections (HTTPS), OTP-based authentication, masked calling so phone numbers aren't shared directly between riders and drivers, and restricted internal access to personal data on a need-to-know basis. No method of transmission or storage is completely secure, and we encourage you to keep your account credentials confidential.

8. Your choices and rights

• Access and correct — you can review and update your profile details from within the app.
• Delete your account — you can request account deletion by contacting support; some trip and financial records may be retained where required by law.
• Manage permissions — location, camera, contacts and notification permissions can be controlled from your device settings.
• Marketing communications — you can opt out of promotional messages at any time using the unsubscribe link or in-app preference, without affecting essential service messages such as OTPs and trip alerts.

9. Children's privacy

GoRide is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor, we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll update the "Last updated" date below and, for significant changes, notify you through the app or by email.

11. Contact us

If you have questions about this Privacy Policy or how your information is handled, reach out to our support team: