Terms & Conditions

1. Acceptance of terms

These Terms & Conditions ("Terms") govern your access to and use of the GoRide app and website (the "Platform"), operated in Chennai, Tamil Nadu, India. By creating an account, booking a ride, or registering as a driver-partner, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

2. Eligibility and account registration

• You must be at least 18 years old and legally capable of entering into a binding contract to use GoRide.
• You must provide accurate, current information during registration and keep it up to date, including your mobile number, which is verified by OTP.
• You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us immediately if you suspect unauthorised use.
• GoRide may suspend or terminate accounts that provide false information, are used fraudulently, or violate these Terms.

3. Description of services

GoRide is a technology platform that connects riders who need transportation with independent, third-party driver-partners offering Bike, Auto and Cab rides. GoRide does not itself provide transportation services and is not a common carrier. Driver-partners are independent contractors and are not employees or agents of GoRide.

4. Booking, fares and payments

• Estimated fares are shown before you confirm a booking, based on distance, time, ride type and applicable surge pricing during high-demand periods; the final fare may vary slightly due to route changes, waiting time, or tolls.
• Payments can be made via UPI, debit/credit card, in-app wallet, or cash, where cash is supported for a given ride type and location.
• Cancellation fees may apply if a rider cancels after a driver has been assigned and has already started moving toward the pickup point, or if a driver cancels without valid reason after accepting a ride.
• Promotional codes, discounts and referral credits are subject to their own terms and can be modified, restricted or withdrawn at any time.
• Disputed charges should be raised with support within a reasonable time of the trip; GoRide will investigate and issue a refund where a genuine billing error is found.

5. Rider conduct

• Be ready at the pickup location at the scheduled time and verify the driver, vehicle and OTP before starting the trip.
• Treat driver-partners with courtesy and respect; abusive, threatening or discriminatory behaviour will not be tolerated and may result in account suspension.
• Do not carry prohibited, hazardous or illegal items during a trip.
• Use the in-app SOS feature only in genuine emergencies.

6. Driver-partner terms

• Driver-partners must hold a valid driving licence, vehicle registration, insurance and any permits required under applicable law, and keep these documents current on the Platform at all times.
• Driver-partners are solely responsible for complying with all applicable traffic, transport and tax laws, and for their vehicle's roadworthiness and safety.
• GoRide charges a commission on completed rides as disclosed in the driver app; payouts are made on the schedule communicated during onboarding.
• Driver-partners must not discriminate against riders, and must follow the agreed route unless the rider requests otherwise or the driver has a genuine safety reason to deviate.
• GoRide may deactivate a driver-partner's account for expired documents, repeated cancellations, low ratings, safety violations, or fraudulent activity, after following applicable review processes.

7. Safety features

GoRide provides safety features including driver verification, OTP-secured pickups, live trip tracking, trip-sharing with trusted contacts, and an in-app SOS button. These features are provided to support safety and do not guarantee it; riders and driver-partners remain responsible for exercising reasonable care during every trip.

8. Limitation of liability

To the maximum extent permitted by law, GoRide acts solely as a technology intermediary connecting riders and driver-partners and is not liable for the acts, omissions, or conduct of any driver-partner or rider, including but not limited to accidents, injury, loss of property, or delays. Where permitted by law, GoRide's aggregate liability arising from use of the Platform is limited to the fare paid for the specific trip giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded under applicable Indian law.

9. Indemnification

You agree to indemnify and hold GoRide, its officers and employees harmless from any claims, damages, losses or expenses arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

10. Intellectual property

The GoRide name, logo, app and website content are the property of GoRide and its licensors and are protected by applicable intellectual property laws. You may not copy, modify, or reverse-engineer any part of the Platform without our written permission.

11. Suspension and termination

GoRide may suspend or terminate your access to the Platform at any time for violation of these Terms, suspected fraud, safety concerns, or as required by law. You may stop using the Platform and request account deletion at any time by contacting support.

12. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or use of the Platform shall first be addressed through good-faith negotiation with our support team, and if unresolved, shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

13. Changes to these terms

We may revise these Terms from time to time. We'll update the "Last updated" date below and, where changes are material, notify you through the app or by email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

14. Contact us

For questions about these Terms, reach out to our support team: